First Actuarial appoints Co-Heads of Administration to drive digital transformation
28 October 2025
First Actuarial has appointed Claire Fuller and Robert Hurst as Co-Heads of Administration. Their joint appointment signals that First Actuarial is ready for the new era of digital scheme administration.
Claire Fuller’s data and system experience combines powerfully with Robert Hurst’s process acumen to equip the firm’s administration function with highly skilled leadership. Both professionals have dedicated their working lives to pensions administration.
Robert Hurst, Co-Head of Administration, says: “This appointment puts me in a strong position to help shape the member experience of the future. Claire and I enjoy strong relationships with each other and across our nationwide administration team. Importantly, we have interconnected skillsets – technology can only deliver positive change with robust processes and high-quality data.”
Claire Fuller’s trainee administrator roles at Towers Watson (formerly Swiss Life) and Pearson Publishing gave her early exposure of both in-house and third-party administration. She then spent 16 years at Xafinity, where her career path shifted to systems and data analysis. She moved to First Actuarial in 2013, rising to the position of Head of Pensions Administration Systems prior to her latest appointment.
Robert Hurst has worked in pensions administration for 27 years, starting at Capita as a trainee administrator, progressing to Pensions Administration Manager. Following further roles at Kerr and Company (now Broadstone) and Aon, Robert then moved across to the process side of pensions administration. He was appointed as Process Manager at First Actuarial in 2020.
With regulatory focus on data quality and guidance, together with developments such as the pensions dashboards – which Claire and Robert have worked on from the beginning – scheme administration is clearly moving into a new digital era.
Claire Fuller, Co-Head of Administration, says: “First Actuarial has always played to my strengths, encouraging me to develop my technical and managerial abilities. My previous position, as Head of Pensions Administration Systems, allowed me to see across the whole business. That understanding, seen through a technology and data lens, should prove invaluable as we enter the new digital era of pensions administration.”
Both Claire and Robert are actively involved in PASA (Pensions Administration Standards Association), working with colleagues across the industry on standards for process and data quality in pensions administration.
Claire Fuller concludes: “Scheme administration at First Actuarial is known to be exceptionally member-focused and we’ll be looking to build on that strength while making the most of the latest technologies and industry initiatives which are advancing at pace.”