Communication services

First Actuarial provides clear, understandable information to members, in our day-to-day administration work or as part of an exercise to improve understanding among members.

We run simple communication projects that include:

• Scheme websites
• Online benefit calculators or modellers
• Total reward statements
• Scheme booklets
• Newsletters.

We also offer an independent financial education service, working with clients to improve staff wellbeing, with a combination of one-to-one sessions, presentations, webinars and online or mobile tools.

We can give members and trustees access to a simple website where they’ll find all the information they need about their scheme.

Members can access:

• Booklets
• Announcements
• Newsletters
• Personal data
• Benefit modellers
• Quotations issued by the pension department.

Trustees can access:

• Trust deeds and rules
• Meeting packs and minutes
• Key actuarial and legal advice
• Administration reports
• Specialist software tools and customised scheme information on our Client Hub.

In short, our websites provide secure access to all the information that members or trustees will need.

We have developed a strong culture of clear communication, and our staff are skilled at simplifying complex issues with trustees, employers and members. We all go out of our way to make sure members understand our guidance and information.

Our groundbreaking financial wellbeing service has been honed through large-scale projects with FTSE 100 clients. We bring that expertise to large and small clients cost-effectively, and we have transferred those skills across our teams.

Clients and members tell us we explain things well.