For our last conference we gathered at the prestigious De Vere Grand Connaught Rooms in London. We all enjoyed renewing friendships and getting to grips with industry challenges and opportunities – including investment strategy, scheme run-on and risk transfer options.
We’re dedicated to improving pensions and employee benefits
We set up First Actuarial in 2004 as a partnership with no external investors, and from the very beginning we put clients first. Our values haven’t changed since then.
From the beginning, we drew on decades of experience to take fresh approaches and challenge conventional thinking. We’ve enjoyed 20 years of organic growth, with clients who appreciate that we’re offering something different.
Getting the best possible outcomes for our clients and their people is what drives us. We give every client an appropriate blend of high-quality services at a fair price, based on their specific needs. We actively seek opportunities to help our clients. This is how we build long-term relationships based on trust.
We treat every client and prospect with dignity and respect in our aim to make our services accessible to all. We’re happy to modify our services, for example by supplying materials in larger print or providing additional support in meetings. We do all we can to adapt our services.
First Actuarial is widely considered to be a trusted source of independent expertise on pension policy. We play an active role in government and industry affairs.
Another successful year at First Actuarial
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We gained 73 new clients
Revenue increased by 15%
We won 73 new appointments across our offices to provide services to new trustee and employer clients, while retaining existing arrangements
We ended the year with 444 people
Why do our clients choose us and stay with us?
Fair fees
We don’t have chargeable hours or billing targets, and we don’t sell services our clients don’t need.
Quality
We focus on quality, not meaningless metrics. We champion excellent services, delivered to deadlines.
Improvement
We ask for feedback regularly. In our latest survey 100% of clients rated our work as excellent or good.
Our values are our VOICE
Value
We shape our high-quality services by listening closely to our clients’ needs. And we price those services fairly.
Opportunity
We actively seek opportunities to help more employers, trustees and people with financial decisions. As we develop our business, prospects for our people grow.
Improvement
We trust each other and make ourselves approachable. We provide support and constructive feedback, so we all continue to learn and improve.
Courage
We are courageous – unafraid of challenging conventional thinking, being pragmatic or speaking up.
Enjoyment
We enjoy work and celebrate our successes. We take the time to form strong, supportive relationships with clients, members and each other.
Client survey
We continue to receive excellent feedback from our clients. In our latest client survey:
91% of clients say we deliver excellent or good value for money.
100% of our clients are happy
to recommend us.
First Actuarial Conference
We keep the very best people
We make every effort to develop the skills of our talented people. Our aim is to bring out the best in everyone. We give all our staff the autonomy and the space to excel.
We take the time to form strong relationships across the company based on trust. We pride ourselves on our warm and friendly workplaces – it’s something that new colleagues notice from day one.
At First Actuarial, we’re committed to creating workplaces in which everyone is treated with dignity, fairness and respect. We uphold equality, prevent discrimination and promote a culture of inclusion, guided by our VOICE values.
Celebrating our successes really matters to us. We arrange regular social events and congratulate our colleagues on their achievements. It’s a great place to work.
So what’s next?
Our clients tell us we’re doing things right, but that’s no reason to sit back while the world moves forward. We continue to innovate and develop new solutions. We invest in innovative technology to support our consultants, meet our clients’ needs, and help scheme members and employees understand their finances.
We’re a growing business, but we’re always happy to offer our services to new clients. If that could be you, why not drop us an email or pick up the phone for a chat? Let’s see how we can help you and your people achieve more.
Our structure
First Actuarial LLP is a limited liability partnership that operates across the UK. We currently have 20 partners . These include our founding partners, together with more recent partners who have risen through the business. We also have a growing number of associate partners.
Across our business there are more than 150 in our actuarial team, most of whom are qualified actuaries. We advise more than 600 pension schemes, providing the right blend of advice and services for their needs.
Our staff are spread across five offices. Each office has at least one partner who manages the local operations, providing our whole range of services which includes:
- Defined Benefit pension services to trustees – Actuarial and investment consultancy, and nationwide administration teams
- Defined Benefit pension services to employers – Funding, accounting and de-risking exercises
- Defined Contribution pensions advice – Provider selection, governance, investment advice and auto-enrolment support
- Group protection – Life assurance, income protection and critical illness cover for employees
- Healthcare benefits – Private medical insurance, dental insurance and healthcare cash plans for employees
- Financial wellbeing – Independent financial education for employees and scheme members.
First Actuarial consultants bring finance to life with useful information and practical tools. They’re easy to work with, and people trust them. You trust that what they’re saying is right and that makes you listen. You get the sense of being in safe hands. And there’s no pomp and ceremony with First Actuarial. They offer solid information and let people make their own decisions. And I think that’s what people like.
– Julie Cridland, Employee Experience Lead, Aster Group